Support With you every step of the way.

When you have questions, we’ve got answers

The award-winning iDashboards support team knows your product inside and out and cares about your success. So when you have questions, we have the answers. Our friendly engineers are ready to assist and provide the customer service you deserve. Contact us by email, phone, or on the web. You can also visit our online support portal (aka OSKAR) to access online user forums and FAQs.

CALL US

1-888-359-0500, Option 3

SUPPORT PORTAL

We’re here for you

Anyone can build dynamic dashboards with iDashboards, but if you want some extra guidance, we’re here to help! We offer a wide range of intensive, specialized services designed to ensure success with your dashboard projects. Our engineers and consultants are ready to support you, on-or-off site, with a custom service solution tailored to your needs and how you learn best.

Our 4-Step Proven Success Plan

Define Dashboard Stakeholders
Define Dashboard Stakeholders
Identify data sources & metrics
Identify data sources & metrics
Storyboard your Dashboard
Storyboard your Dashboard
Go live implementation
Go live implementation

Go live implementation

From start to finish, get the most out of your data and dashboard initiative with our Go Live Implementation. This complete package of storyboarding, training, and consulting is designed to deliver a more structured understanding to our platform. Through hands-on workshops and a comprehensive roadmap, you’ll gain skills to face current data challenges and successfully transition to dashboard building on your own.

Storyboarding Icon

STORYBOARDING

  • Storyboarding Session
  • Data Blueprint: Turn Ideas into Implementation Roadmap
  • Connect all your data

Benefits of Storyboarding:

  • Dedicate time to outline the structure, timeline and overall goals of the dashboard(s) prior to diving into the software
  • Collaborate across dashboard project stakeholders to determine: purpose, audience, data sources, metrics, charts, & layout
  • See from the start the value your data has as you determine the story you want it to tell for your organization
Training Services

TRAINING SERVICES

  • Software Setup & Optimization
  • Storyboarding
  • Creating Dashboards & Charts
  • Security Overview
  • Structuring Chart Data
  • Creating Pivots & Drilldowns
  • Using Chart Filters & Macros
  • Introduction to Advanced Features

Benefits of Training Services:

  • Fast-track your dashboard project with hands-on training that empowers you to storyboard, design, and build dashboards
  • Learn user, dashboard and system management best practices
  • Dive into the iDashboards Data Hub and learn how to Extract, Transform and Load (ETL) your complex data
  • Flexible scheduling: choose between 3- and 5-day packages
Consulting Services

CONSULTING SERVICES

  • Advanced Storyboarding
  • Dashboard Design & Development
  • Extended Dashboard Tune-up with Performance Optimizations
  • Creating SQL Queries and Views
  • Creating iDashboards Data Hub Jobs
  • Data Entry Application Development

Benefits of Consulting Services:

  • iDashboards engineers will storyboard, design and build your dashboards
  • We’ll remove data roadblocks by transforming your data with SQL development and iDashboards Data Hub job creation
  • Transition you away from reliance on Excel by building secure web-based data entry applications that store data in the Data Hub
  • Take advantage of decades of dashboard design experience from our award-winning consulting team