Call centers generate a LOT of data. Every caller interaction is tracked and logged, and you need a tool to turn rows of data into actionable information. iDashboards is the business analytics software that can bring order to your data. Create customized dashboards to track call center key performance indicators, and share them with all your stakeholders. You can even display live metrics right on the walls of your call center!
With iDashboards, your clunky spreadsheets and multiple databases are combined into a single dashboard solution so you can find true insights and correlations. Plus, your call center dashboard updates in real-time, keeping you on top of your KPIs to you can meet performance goals. Imagine having a live wall display of agent performance or other important call center metrics right in your center. When everyone stays informed it drives friendly competition and brings your organization together for an overall increase in performance.
iDashboards’ data visualization software is a self-service platform that is specifically designed to help you combine multiple data sources and find the correlations necessary to make critical decisions. You can easily build a custom call center dashboard solution in just a few days – no programming skills required.
iDashboards is an easy, efficient, affordable, robust, interactive, user-friendly software with incredible visualization capability. This business intelligence software equips anyone with the ability to analyze data quickly.”
What used to take us weeks to produce is now done in a very short amount of time. iDashboards has given our data visual life, and provides tools that our administrators can use (without IT) to make key decisions.”