Call centers generate a LOT of data. Every caller interaction is tracked and logged, and you need a tool to turn rows of data into actionable information. With iDashboards, your clunky spreadsheets and multiple databases are combined into a single dashboard solution so you can find true insights and correlations. . Plus, your call center dashboard updates in real-time, keeping you on track to meet performance goals. Imagine having a live wall display of agent performance or other important call center metrics right in your center. When everyone stays informed it drives friendly competition and brings your organization together for an overall increase in performance.
Proven in companies world-wide
“iDashboards is an easy, efficient, affordable, robust, interactive, user-friendly software with incredible visualization capability. This business intelligence software equips anyone from IT to end user with the ability to analyze data quickly and deliver one of many data views with drill down capabilities.”
Rain for Rent
“After years of failing to find a data visualization product to fit our needs at an affordable price, iDashboards delivered! We now have a seamless transition of data into an easy-to-view format for our administrators and staff. What used to take us weeks to produce is now done in a very short amount of time. iDashboards has given our data visual life, and provides tools that our administrators can use (without IT) to make key decisions. In addition, iDashboards has some of the best customer service we’ve ever found.”
Data Analysis and Assistant to Deputy Superintendent
Francis Tuttle Technology Center