Call centers generate a LOT of data. Every caller interaction is tracked and logged, and you need a tool to turn rows of data into actionable information. iDashboards is the business analytics software that can bring order to your data. Create customized dashboards to track call center key performance indicators and share them with all your stakeholders. You can even display live metrics right on the walls of your call center!
iDashboards data visualization software is a self-service platform that is specifically designed to help you combine multiple data sources and find the correlations necessary to make critical decisions. You can easily build a custom call center KPI dashboard solution in just a few days – no programming skills required.CONTACT US
“Now that iDashboards is in place, information is available in an easy-to-understand format for all employees. This straightforward, up-to-date information speeds reporting, performance management and decision-making for all of our managers. With this automation, our employees are able to see how their department is performing on a daily basis.”
“iDashboards holds people accountable in an incredible timely manner. We are continuing to find new ways to use it.”
``What used to take us weeks to produce is now done in a very short amount of time. iDashboards has given our data visual life, and provides tools that our administrators can use (without IT) to make key decisions.”