Call Center Dashboards Answer the call for powerful insights

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Call centers generate a LOT of data. Every caller interaction is tracked and logged, and you need a tool to turn rows of data into actionable information. iDashboards is the business analytics software that can bring order to your data. Create customized dashboards to track call center key performance indicators and share them with all your stakeholders. You can even display live metrics right on the walls of your call center!

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With iDashboards, your clunky spreadsheets and multiple databases are combined into a single dashboard solution so you can find true insights and correlations. Plus, your call center dashboard updates in real-time, keeping you on top of your KPIs so you can meet performance goals. Imagine having a live wall display of agent performance or other important call center metrics right in your center. When everyone stays informed, it drives friendly competition and brings your organization together for an overall increase in performance.

iDashboards data visualization software is a self-service platform that is specifically designed to help you combine multiple data sources and find the correlations necessary to make critical decisions. You can easily build a custom call center dashboard solution in just a few days – no programming skills required.

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“Now that iDashboards is in place, information is available in an easy-to-understand format for all employees. This straightforward, up-to-date information speeds reporting, performance management and decision-making for all of our managers. With this automation, our employees are able to see how their department is performing on a daily basis.”

Scott Townsend CIO, Michigan Schools and Government Credit Union

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“iDashboards holds people accountable in an incredible timely manner. We are continuing to find new ways to use it.”

Laurel Schedin Director of Informatics, University of Minnesota, VMC

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``What used to take us weeks to produce is now done in a very short amount of time. iDashboards has given our data visual life, and provides tools that our administrators can use (without IT) to make key decisions.”

Laura Manahan Data Analysis and Assistant to Deputy Superintendent, Francis Tuttle Technology Center

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Live call center dashboard examples

Click on a dashboard below for an interactive experience.