Mobile FAQs iDashboards+ for iPad

Mobile     iDashboards for Android FAQs

Why did iDashboards develop this App?
The iOS (Apple’s mobile operating system) on iPad/iPhone devices does not natively support Adobe Flash. The standard iDashboards User Application is developed in Flash, which is not accessible on these devices. This App was developed to enable iPad/iPhone users to view and interact with dashboards located on their existing iDashboards server. The App is called “iDashboards+”.

How do I get the iDashboards+ App?
The iDashboards+ App is only available from Apple App Store. Search for “iDashboards” in the Apple App Store to locate and install the App.

What is needed for the App to work?
Users will need to have an existing iDashboards Enterprise server installation, or iDashboards Cloud subscription, to which the App can connect. The user’s iPad will need to have access to either the Internet (for public-facing instances of iDashboards, including the Cloud offering) or the network on which the iDashboards installation is hosted. The user will also need a valid username and password for their iDashboards server, unless a Guest User license has been deployed on the server.

What versions of the iPad does the App support?
The App was designed for iPad 2 and later releases; however, the App should work on the original iPad as well. Due to a better system processor and other resources, the performance is better on iPad2. iOS 4.0 or later is required.

Is the iDashboards+ App supported on iPhones?
No. In order to provide the truly rich dashboarding experience our customers have come to expect, the App will only be available on the iPad. The screen size of an iPhone does not allow for proper visualization of iDashboards. Testing and customer feedback from the original iPhone application adds validity to our skepticism about this issue.

How do I add my iDashboards server URL?
At the main screen, tap the ‘Manage URLs’ button, located at the top of the App, to be taken to the server screen. Tap ‘New’, and then type the address of your iDashboards server in the ‘URL’ field. It is not necessary to add “http://” to the URLs, this will be appended to the front of the URL if it is left off. If the URL for the iDashboards Server utilizes HTTPS, check the ‘Secure’ checkbox. If you would like to load your favorite dashboard when you launch your session, check the ‘Load favorite dashboard on login?’ checkbox. If you would like to login as a guest user, instead of as an authenticated user, check the ‘Login as a guest user?’ checkbox, and provide the name of the guest user in the ‘Guest username’ field. Tap the ‘Save’ button. You will see the newly added URL in the ‘iDashboards Servers’ list. To cancel out of the add server URLs screen tap the ‘Back’ button at the top of the App.

The URL for a guest user account cannot contain “?guestuser=”, it can only contain the base URL to the iDashboards application server. Guest user accounts cannot be launched in embedded viewer mode with a URL in the form of “/viewer?guestuser=”.

How do I connect to my iDashboards server?
From the main iDashboards screen note the ‘Server URL’ at the top of the App. This is the server to which you are attempting to connect. If this is not the correct server tap the ‘Server URL’ dropdown. You can then select the iDashboards server you would like to connect to from the list of server URLs. Once the URL is selected, tap the ‘Next’ button in the top right of the App. You will be taken to the login screen. This screen will display the URL you selected and the iDashboards version of the server to which you are connecting. Supply your iDashboards username and password. If you prefer to have the App save your username and password for future logins, check the ‘Remember credentials’ checkbox. Tap the ‘Login’ button in the top right of the App. Upon supplying proper credentials, you will be able to view the list of categories your iDashboards user account has permissions to view. In order to view a different iDashboards server, you will need to tap the ‘Log out’ button in the top left of the App and end the current server connection. Then select the other server from the dropdown list ‘Server URL’.

What happens if I try to connect to a URL that is not an iDashboards installation?
You may find that you are able to add a URL that the App will accept; however, when you attempt to navigate to the URL you receive an error message. The error message reads:

The configuration information returned by the server is invalid. Please verify that an iDashboards server is operating at the provided URL.

(Response Code: 404)

If you receive this error message edit the URL to point to the base URL of the iDashboards application server.

How do I edit or delete a URL?
To edit or delete a URL first tap the ‘Manage URL’ button. To edit a URL, tap to select the URL in the ‘iDashboards Servers’ list. This will display the URL in the ‘URL’ field of the ‘Configure Server’ section of the screen. Modify the URL to the desired state and tap the ‘Save’ button to save the URL. To delete the URL, tap to select the URL in the ‘iDashboards Server’ list and then tap the ‘Delete’ button. To cancel out of this screen tap the ‘Back’ button in the top left of the App.

Is there a test server to which I can connect?
After installation, the App comes with the URL below, pre-configured using Guest User mode. This will allow users to view sample dashboards.


How do I navigate through iDashboards categories?
Once logged into the iDashboards server, there will be two sections visible on the screen: ‘Categories’ and ‘Dashboards’. The ‘Categories’ section contains a list of categories that you have access to with the provided login credentials. The ‘Dashboards’ section contains a list of dashboards associated with the selected category. Tap the desired dashboard in the ‘Dashboards’ list to open a dashboard.

How do I drilldown to another chart or dashboard?
To drilldown to another chart, or dashboard, simply tap on the chart that contains the drilldown. The chart will filter as you drilldown based on the configuration of the drilldown and the value of chart chosen.

How do I logout of the App?
Click the ‘Back’ button in the top left of the App until you arrive at the category screen, then tap the ‘Log out’ button.

I installed the App, but I can’t connect to my iDashboards server. Why?
The most common reason is that the iPad does not have network access to the iDashboards installation. If your iDashboards installation is located on your company’s network, you will most likely need to have your iPad connected to that network in order to access iDashboards. Many organizations have a public Wi-Fi network that is separate from their internal network. Please contact your network administrator for more details.

Another possible reason maybe that the correct URL for your iDashboards installation is not configured in your App. Check with the individuals responsible for the iDashboards installation to ensure you’re using the proper URL.

Finally, you need a username and password for your iDashboards installation, unless you have a Guest User license for iDashboards, which doesn’t require a user login session.

Can I administer my iDashboards server with the App?
No. The App is not designed for administering an iDashboards server. However, some administrative tasks can be performed on your device through a web browser by pointing it to the Administrator application of your iDashboards server. You will need administrative privileges to your server in order to login and perform these tasks. File uploads are not supported on iPads.

What are the known limitations of this initial App release?
iDashboards+ supports iDashboards Enterprise Edition functionality. This includes Analytics, Reports, Alerts and video panels. In addition, the following functionality is supported in this release: Interactive Intelligence, chart legends, input parameters, and advanced chart types. The Alerts Dashboard, language packs, maps, and chart animation are currently unsupported features.

For which version of the App is this FAQ written?
This FAQ will always be for the most recent version of the iDashboards+ App. Please download the most recent version of the product from Apple App Store.