DASHBOARD EXAMPLE Call Center – Issue Tracker
This call center dashboard example tracks data for each agent’s logged calls, including their talk time, calls in queue, no answers, calls on hold, and more. You can even get specific details about each employee, such as their phone number, number of calls they’ve logged, and where they are located. It also tracks total logged calls by customer, helpdesk, retention, or internet sales. To see interactive intelligence in action, click on the “Logged Calls by Classification” chart and drill down into each call’s details.
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