DASHBOARD EXAMPLE Call Center – Inbound Calls
In this dashboard example, we can view key performance metrics for a network of call centers, complete with an interactive map of locations by time zone. When an end user hovers over the locations on the map, the call resolution chart highlights the associated territory, providing a clean view of the relevant data. The other chart elements in the dashboard display the overall call center KPIs, such as customer satisfaction rates, speaking occupancy by hour, average speed of answer, and more. This data visualization uses several different chart and graph types, such as image plots, tree maps, trend lines, and stacked columns.