Customer Story Navy Federal Credit Union Manages Key Performance Indicators with iDashboards

Navy Federal Credit Union

Navy Federal is the world’s largest credit union with over $28 billion in assets and 2.8 million members.

Headquartered in Vienna, VA, the credit union operates 16 branches and 315 proprietary ATMs worldwide. The credit union serves all Department of the Navy (DON) and civilian personnel, contractors who provide service to or work for the DON on a regular basis, and their families.

Challenge & Solution

Navy Federal needed technology that provided both a real-time view into the key performance indicators (KPIs), and the ability to be notified through e-mail alerts when KPI thresholds are exceeded. They required a product that could scale and meet its ultimate goal of rolling it out to about 5,000 employees. In addition, they required several important features and characteristics, including an intuitive user interface, the power to easily change the dashboards, live drilldown capability, and a user-security framework. A dashboard solution was sought to visually evaluate Navy Federals’ operational KPIs and to support timely decision-making. 

“The technology couldn’t be any easier to use and implementation was quick and simple. Now, being able to drill down into a variety of KPIs, we can easily identify what has raised alerts, so we can take immediate action.”

John Charles,
Manager of E-Commerce, Navy Federal Credit Union

Results

As a result of the join collaboration between the iDashboards Professional Services team and the Navy Federal team, a dashboard solution was developed to convey live operation information to its managers to help in prompt and timely decision-making. Navy Federal went from the proof of concept stage to launching iDashboards within the lending department and the new-account-opening pipeline, as well as other business areas. They have also utilized iDashboards BAM module (Business Activity Monitoring), permitting management to receive alerts when chart thresholds have been surpassed so that immediate action can be taken.