Customer Story Maimonides Medical Center saves time with iDashboards

Maimonides Medical Center

As the largest hospital in Brooklyn, Maimonides Medical Center is a major player in innovative medicine and medical science in New York City. Maimonides continuously seeks to enrich the lives of individuals in Brooklyn by expanding its searches and reaching for the highest level of patient care. In fact, the Maimonides Heart & Vascular center is nationally ranked among the top 1% of hospitals for heart failure and heart attack patient outcomes.


The surgery department, which focuses on all major specialty types, is among one of the best surgery divisions in the US. Additionally, the Maimonides Children’s hospital is the only medical center in Brooklyn that offers all major pediatric specialties, and the Regional Perinatal Center is known for accepting and treating high-risk maternity patients. Together, each branch of Maimonides is committed to taking care of patients and providing the best care in Brooklyn and throughout the greater New York City area.


As the Health sector continues to experience rapid growth, the need for data and data management in healthcare has grown too. While most people might not think of the word “hospital” when they hear “business intelligence,” BI is an integral part of hospitals’ operational management and development. Without dashboards, the information needed to provide data-driven insights to consumers can take valuable time. Without the right data reporting and visualization software, healthcare providers risk falling behind.


Keeping up with the times wasn’t Maimonides’s only focus. Before implementing a dashboard, Maimonides Medical Center was pulling metrics from multiple data sources, resulting in an unstructured reporting strategy. With the hopes of streamlining this process, Maimonides started looking for a dashboard solution. With the right tools, they knew they could stay competitive by gaining insights quickly, which in turn allows them to leverage those insights in service of their patients.

With the right tools, Maimonides knew they could stay competitive by gaining insights quickly from their data.


Armed with the goal of streamlining its data reporting process, Maimonides set out to find a data visualization product that met their unique needs and expectations. As a hospital, they needed something that could provide fast insight to important data points. These insights would be used for analysis and management, and the software would need to meet the right technical specifications as well – such as design flexibility, macros, stored procedures, and the ability to embed Java and HTML.


After evaluating a number of solutions, Maimonides landed on iDashboards. Some of the key factors in the decision were iDashboards’ visual and intuitive graphic abilities, interactive intelligences, limitless drill-down reports, and flexible development options. Additionally, teaming up with iDashboards meant a short learning curve for those who would actually be using the product on a day-to-day basis. In the end, this would mean a shorter period of “growing pains” as users adapted to the new dashboard, along with faster positive results from the new software.


In order to start their dashboard initiative with iDashboards, Maimonides first needed to get buy-in from upper management and stakeholders. To do this, they identified the value of a holistic reporting system by showing stakeholders within each department how they were tracking information with older, traditional tools like spreadsheets. In doing so, each department understood how the dashboard would not only help the hospital as a whole but also make their individual jobs easier.


As with any dashboard initiative, Maimonides’ implementation strategy was aimed at streamlining their current process and – in the end – saving time. To do this, they started by identifying the right key performance indicators (KPIs). Generally speaking, key performance indicators are the data point “guideposts” used to measure the short- and long-term success of a BI strategy. For Maimonides, the key was to start with a few, simple performance indicators and build the dashboard solution around them. These KPIs were patient-related data (patient census), length of each patient’s stay, and hospital capacity.


Today, Maimonides uses both executive level and administrative dashboards to track and deploy relevant information within the organization, along with the iDashboards portal for static reporting. Some of the departments that benefit from the dashboard solution are finance, billing, medical floors, and more. According to one Maimonides representative, the hospital has saved significant time “due to rapid development using the product and centralized reporting, which otherwise would take extra resources to develop, analyze, and disseminate.” By doing so, the hospital can put a stronger focus on its core mission: providing the best possible medical care for the people of Brooklyn and New York City.