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Ashley McKown Enterprise Account Manager @iDashboards

Ashley McKown provides strategic direction and successful dashboard implementations to educational institutions as well as state and local government entities across the U.S. Prior to joining iDashboards, she studied abroad in China and Japan, and remains an avid world traveler.

iDashboards Confessionals

Ashley McKown live blogged from the #iDashboards16 Conference in Las Vegas.  Here are some unparalleled quotes from our session. Moderator Mark Bliss spoke with Warren Singh from iDashboards, and Mike and Kelly from Ericsson to discuss how they assembled their dashboard design team put together their implementation plan. Ericsson is the world’s leading provider of technology and services to telecom operators. With more than 110,000 professionals, and customers in 180 countries, they combine global scale with technology and services leadership.

Data avengers - data designWhich Avenger are you most like?

“I am Thor, well the female Thor. I even have a hammer on my bracelet because they call me “The Hammer.” I’m the one that takes care of the problems.” – Kelly

“I fashion myself as the hulk but with a much longer fuse. I am pretty soft spoken and easy going until its go time.” – Mike

“I would say I’m most like Spiderman. It’s about being flexible and creative, and even being persistent. Making due with the time and resources you have.” – Warren

How did you start your dashboard project?

“One of the first things we did was to write a document. The goal was to provide information on how to access, customer support, and a specific email box for questions, comments, improvements.” – Mike

“Everyone previously received their information via PowerPoint decks. We started creating the dashboards from the decks and everyone loved it. The ideas for new dashboards started pouring in.” – Kelly

“We have a physical presence is about 182 countries so Kelly would take a small subset of regional heads, solicit feedback and created the dashboards per those requirements. Overall we disseminated a top down, streamlined reporting process.” – Mike

Data DesignWhat advice do you have about setting up a dashboard implementation process?

“We created a Goal Document which allowed someone who had no concept of iDashboards to be able to access the dashboards with a high level of understanding.” – Mike

“Use your branding and be consistent. It’s always helpful to bring the decision makers in early and show them the potential and the capabilities and ask them what they would like to see.” – Warren

It’s always helpful to bring the decision makers in early. Click To Tweet

“If we know it is going to take a lot of time and effort to create a new dashboard, we lean on iDashboards’ consultants to help us get up and running a lot more quickly and efficiently.” – Kelly

“Maintaining the evolutionary perspective. It’s a process, a phased long term approach.” – Mike

“We have a united front internally. If you don’t all hell breaks loose.” – Kelly

“If we started saying yes to every request, we wouldn’t be able to manage it. You can’t satisfy every request. Finding the confidence to say no is important.” – Mike

“Start simply and don’t be afraid to try something out. Trial a design. Get the feedback and it will help the design take share. Don’t guess what someone wants to see, ask them.” – Warren

Get the feedback and it will help the #design take shape. #dashboards Click To Tweet

“You also want to have a pipeline for each phase. You have to think about the things you are tracking right now that people are familiar with and use that as a starting point.” – Warren


How much time have you saved by streamlining your reporting processes?

“We also brought in the iDI tool to transform our data for the monthly reporting cycle. iDI has taken our monthly reporting process from 2-3 days down to 1 minute and 17 seconds. To give you an idea, it is processing about 30-40,000 lines of data that quickly. It was valuable at the start and now it’s truly priceless.” – Mike

Take the advice of the pros to help you assemble your dashboard design team and start your implementation process off right. Check back for more live blogs and tweets.

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