Company achieves “Highly Commended” ranking in the Small Business category
Read more at Virtual-Strategy Magazine.
iDashboards, a Troy, Mich.-based pioneer in developing business intelligence (BI) dashboard solutions, is pleased to announce that it has received the “Highly Commended” ranking from the 2015 International Service Excellence Award committee. iDashboards Founder and CEO Shadan Malik made the announcement.
The International Service Excellence Award honors organizations across the country committed to providing superior customer service. iDashboards was recognized for its customer-first mentality, which begins with a true desire to help customers tackle any obstacles that could obstruct success. Featuring helpful on-site technical support, iDashboards has achieved a 97 percent satisfaction rating according to customer feedback surveys. A large part of that success is due to the company’s internal open-door policy, which encourages customer service personnel to collaborate with senior management to find the right solution for any inquiry. iDashboards also offers a number of customer engagement tools and activities, including highly popular monthly webinars, that help customers enhance their knowledge of iDashboards and learn new ways to utilize the products.
“Customer service is an incredible differentiator when potential clients are vetting technology solutions providers, and our customers really appreciate our responsiveness and willingness to go above and beyond,” said Malik. “We have created a culture of customer service at iDashboards by hiring people who make great customer service a priority, by offering internal training programs to improve our efforts, and by always thinking about what we can do better to make every customer interaction a valuable experience.”
In addition to its daily customer satisfaction-oriented initiatives, iDashboards also hosts annual conferences in the United States and internationally that encourage customers to experience, share and learn about new products and services that will help them get the most out of their iDashboards solutions.
Headquartered in Troy, Mich., with customers in more than 40 countries worldwide, iDashboards provides easy-to-use, visually-appealing and cost-effective dashboard software for clients in a wide variety of industries – including higher education, healthcare, logistics, finance, manufacturing and more. With customizable and flexible dashboard solutions that easily integrate with key data sources, iDashboards clients can quickly and effectively view and analyze their critical performance metrics – ultimately leading to enhanced decision-making capabilities. For more information, visit www.idashboards.com.