Customer Insights | Healthcare

See the story on the Oakland Press.
By Dave Philips

St. Joseph Mercy Oakland Hospital has won the 2015 Most Wired Innovator award from the American Hospital Association.

The hospital’s development and implementation of the Intelligent Care System, a fully integrated suite of technologies that provide patient care and safety, contributed to the win.

“By finding innovative technology solutions to clinical problem areas, our hospital has vastly improved safety and quality of care for patients,” stated St. Joseph Mercy Oakland President and CEO Jack Weiner.

“With these awards, our hospital has proven itself to be a regional and national leader in the area of health care innovation. Our patients have benefited from these efforts and are seeing positive results firsthand.”

A total of three hospitals earned the award.

St. Joseph Mercy Oakland was also named a finalist for the award for another use of technology ― iDashboards, “an integrated accountability system deployed throughout the hospital,” a press release states.

The American Hospital Association also named St. Joseph Mercy Oakland a “Most Wired” hospital for the third consecutive year. Beaumont Health System and Oakwood Healthcare also earned that designation.

“At Beaumont Health, we view informational technology as a strategic asset that supports our delivery of high quality, high-value health care,” said Subra Sripada, executive vice president, chief transformation officer and system chief information officer at Beaumont Health. “Receiving this award again affirms all the hard work our team has accomplished and demonstrates Beaumont’s commitment to being a technology leader in the health care industry.”

Read next: Why Use Healthcare Dashboards to Track Data?

St. Joseph Mercy Oakland’s Intelligent Care System was built into the design of the south patient tower that opened in March 2014 and was integrated into the existing Gustafson Wing.

“These technologies connect directly with the patient’s electronic health record and have helped pave the way for improvements in clinical outcomes and efficiencies,” the release states.

Fabian Fregoli, vice president of clinical quality and patient safety and chief medical informatics officer at St. Joseph Mercy Oakland, said new technology has been met with positive results.

“St. Joseph Mercy Oakland has deployed technologies that are enabling our doctors and nurses to provide an unrivaled quality of care in southeast Michigan,” Fregoli said.

The system includes the following technologies:

  • The Voalte Communication platform, in which smartphone-based devices send alarms and monitoring cues and allow nurses to communicate with patients and staff.
  • ViSi Mobile by Sotera, part of a safety system worn on patients’ wrist that wirelessly and remotely monitors blood pressure, heart rate, pulse oximetry, respiratory rate and skin temperature.
  • Visensia Early Detection Monitoring System, which interprets vital sign data from electronic health records and helps earlier identify signs of change in a patient’s condition.
  • Centrak, a real-time location system used to detect specific staff performances related to hand hygiene and infection prevention practices.

Other technologies include a nurse call system which monitors staff location and patient bed data and includes patient safety features; a smart bed that improves patient comfort and safety and communicates with health reports and caregivers; an interactive entertainment and patient education system; and an integration hub allowing all technologies to communicate with the electronic health reports.

“St. Joseph Mercy Oakland has served as the pilot program for many of our health system’s technology innovations,” said Rob Casalou, president and CEO of Saint Joseph Mercy Health System.

“Our health system is actively working to deploy many of these award-winning technologies across each of our five hospitals in the metro Detroit region.”



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