As we all know, today’s healthcare environment is changing and demands for accountability – from true outcomes to demonstrated, proven cost-effectiveness – are becoming more important each and every day.
In the mental-behavioral health field, the focus has shifted away from mere processes and procedures towards actual outcomes and performance-based measurements. In other words, there has been a move from “simply throwing numbers on a page” (or tracking data just to track it) to “utilizing those numbers to actually dictate the organization’s day-to-day decision making.”
But the question still remains, how does an organization make that happen? How does an organization, with numerous disparate systems and potentially hundreds of reports, not only consolidate all of that information into a single platform but also communicate that technical information to non-technical team members? The answer is dashboards.
Mental health dashboards are an easy-to-read user interface that not only aggregates but more importantly, provides a graphical presentation of the current status (what’s happening today) and historical trends of an organization’s most vital key performance indicators (KPIs).
That being said, what professionals within the mental and behavioral health fields are discovering is that they can now more accurately analyze data, monitor treatments and maintain quality with mental and behavioral health dashboards. Perhaps that information is coming from their Electronic Medical Records (EMR) or Electronic Health Records (EHR) system and includes things such as patient statistics, quality of care, compliance, and overall enrollment levels. Or maybe that information is strung across numerous departments and composes general financial, IT, operation and employee metrics. Whatever the case may be, dashboards are arming decision-makers with the critical information they need to plan for today and develop on-going strategies for the future – a must-have in today’s business setting.
Recently, one of our customers told us that they purchased our dashboard software for one main reason…they were responding to a statewide mandate that called for the use of dashboards in order to increase visibility, accountability, and performance between the state’s government and local-level healthcare agencies. However, what they found was that dashboards became the perfect mechanism in which the CEO, and other key executive staff members, could keep track of daily organizational activities and increase both visibility and awareness of performance.
Another client, a large county-level mental health provider, is saving 75 IT man hours every month because their reports are now done automatically in the dashboards.
So as you can see, there is a strong payback when organizations can gain the ability to instantly access, analyze and drill down through a wealth of information that although they may have had access to that information for years previous in the form of massive Excel workbooks or page-upon-page of reports, it is only now that they are finally able to fully understand what all of that information is truly telling them about their organization.