Straight Talk

Navigating the rough seas of today’s tough economic climate is as difficult as ever.  With profits falling, costs rising, and lending practices tighter than ever, today’s business leaders are constantly looking for undiscovered cost advantages to give them an edge in their market.  In an organization’s IT department, this has become increasingly difficult with most organizations facing large investments in both the human capital and the technology required to support operations.  The challenge facing most CIOs and technology officers today is how to accomplish their goals and still stay within budget, and it seems these days most organizations are looking to cut costs often through reductions in staff and assets.

Each department within an organization has a responsibility to maintain its budgets and operate as efficiently as possible, and more often than not, most departments within an organization are falling far short of these goals.  When it comes to spending within the IT department a lot can be done to maximize the effectiveness of every dollar spent.  Most modern technology supports monitoring and logging, and as great as that all sounds, what good is it without a platform for viewing all this information?  In an age where data is collected for nearly every organizational operation, it’s time that data was put to work.  Rather than spending countless man hours, exhausting both critical time and resources compiling reports, data visualization tools can aide in the efficiency of creating these reports in the form of live dashboards.  In an IT department, what better way to evaluate your spending than to measure the overall effectiveness of the applications and technology supporting the organization?  Dashboard technology has positioned itself in the market to become a solution for an organization’s data visualization needs , whether that’s monitoring system uptime for a web hosting organization trying to meet its SLA’s or a call center tracking wait times to improve customer satisfaction.

Measuring, and monitoring the metrics directly associated with the infrastructure of an organization will always provide better foresight to evaluate department spending.  Areas of mediocre performance will become glaringly obvious and can be given the resources necessary to bolster their performance while those performing at peak efficiency can continue to be monitored to ensure their operations meet expectations.  Knowing where to spend, and where to save can be half the battle in properly allocating resources, why not put the data you’ve already got to work.

Jason Wolan, iDashboards