Call Center Dashboards
Dashboards for every level
It’s often up to you to implement cost-saving procedures while maintaining a high level of caller satisfaction. A balancing act? Yep. But comprehensive data analysis can help you improve efficiency and locate opportunities. Best of all, with iDashboards you can keep an eye on your operation in real-time, so you can make adjustments on the fly.
Answer the call for better insights
Quickly access all your data
Whatever data format you use, iDashboards can mix it, match it and use it to find correlations you never knew existed. iDashboards has over a dozen built-in connectors – with more to come – to accommodate popular data formats.
Easily create dashboards
You don’t need to be a programmer to use iDashboards. In fact, if you’ve ever used a program where you “click and drag” from one place to another, you’re well on your way. Like thousands of our customers, you’ll soon be building cool and custom dashboards with nothing but a little training and your own creativity!
Interact and discover insights
Our dashboards were built for interaction. With multiple drilldowns, real-time updating and dynamic customization, users are sure to benefit from the dashboard experience while discovering data relationships that make a real difference.
We needed a way to visually display data in a fast and understandable manner, with the ability to design internal dashboards at a cost-effective price. iDashboards was able to meet all those needs.
We have a huge database and iDashboards helps us look at our date in a valuable way.
With iDashboards, you can quickly create a dashboard to communicate key metrics:
- Abandon rates
- Average speed of answer
- First call resolution
- Transfer percentages
- Agent occupancy
- Average handle time
- After-call work
- Cost per call