For a long time now businesses have been grading themselves using KPIs and metrics. This is all fine and well, but what good is a grade if it’s not effecting change within the organization?
We spend countless hours and thousands of dollars identifying targets and goals for our organization as a means for targeting organizational performance, insisting that inevitably these will drive performance upward, contributing to a constant cycle of checks and balances to make sure we’re on track for this month’s goal, or our end of year quota. Dashboards, however, are such a small piece of the puzzle that is the business process responsible for you not only checking to see how you’re doing, but then establishing a means for correcting negative activity and reinforcing the positive. Putting in place a dashboard solution needs to be a well devised, thought out solution, that not only involves an intricate process of identifying what we’re going to monitor, but then what are we going to do based on what we’re monitoring. All too often I see solutions where resources have been improperly allocated, whether due to time or budget, inevitably falling far short of their intended goal of producing positive change and encourage growth within an organization. What good is a KPI when you’ve got no business plan establishing actions based on the results? Hoping that those who see them will engineer for themselves a solution to produce corrective measures is no longer enough.
In a world where business is continually becoming more competitive, and only those with the most efficient business model will survive, it’s up to the organization to adopt a culture of agility. Be competitive, be nimble, and most importantly be ahead of the curve with your competition. Establish a business process; devote the necessary time, energy, and resources not only to establishing your metrics, but to putting in place a means for managing the results. Knowing where your bottlenecks are is only half the battle. Now it’s time to correct them.
Jason Wolan– Technical Consultant, iDashboards